Glencore is committed to contributing to the social, economic and institutional development of the communities where we operate to improve the quality of life for all. We believe that by contributing to the development of sustainable communities, and engaging with our stakeholders in two-way, open dialogue, regardless of our location, enhances our corporate reputation and is crucial to maintain our social licence to operate.
Our community relations practices are characterised by open and honest engagement with all our stakeholders through effective, transparent consultation and communication. We consult and communicate with stakeholders regularly in culturally-appropriate and respectful ways, using materials that are easily understood and provide feedback to issues raised in a similar way. We record, monitor and address community complaints. We establish fair and equitable processes for engagement with indigenous and local communities.